What Does Envoy Do With This Information? 

Envoy uses the personal information collected for a numbers of reasons. Information such as a consumer's membership number for an association will be verified as to status. This verification allows Envoy to be able to determine the types of products or services the member is entitled to receive.

Envoy uses personal information collected from customers to determine specific consumer preferences. The preferences determined allow Envoy to make an appropriate referral to third party supplier(s) who can provide requested services. Envoy uses the contact information to communicate to a customer the next steps of a program. At the conclusion of service delivery, Envoy uses the contact information to request feedback from the customer through a Quality Assurance Survey.

If Envoy wishes to retain customer personal information for new use purposes, we will request consent to do so at the conclusion of product/service delivery. If a customer wishes to opt out and have their personal information removed, they may do so. For detailed information, please see Envoy's “Opt Out Policy”.

The business services provided by Envoy are of a referral nature. Envoy is a central source for a variety of relocation service providers. Some of the types of service or product referrals that Envoy arranges for its customers are:

• Real Estate
• Transactional Closing Services
• Movement of Household Goods
• Home Warranty
• Home Furnishings
• Home Decorating
• Home Security
• Home and Auto Insurance
• Etc.

When Envoy collects personal information from its customers, such as consumer service preferences, brand preferences, timelines for service delivery, budget guidelines etc., Envoy discloses this information to an appropriate Envoy Alliance Member to be able to deliver the requested service to our customer.

These customer referrals are disclosed to the network of Envoy Certified businesses that provide goods and services to relocating families and individuals. As part of Envoy's Certification process, each business is required to adhere to the same privacy commitment as is posted by Envoy.

Envoy may disclose personal information if required to comply with legal authorities or to protect its rights. As well, personal information may be disclosed during any sale or acquisition of company assets.