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OUR VISION
To be the acknowledged leader in global mobility.
OUR MISSION
To pursue our vision every day.
OUR QUALITY COMMITMENT
Envoy assists individuals at times of high activity and emotional stress
so our Vision and Mission statements must be supported by a solid commitment
to quality. The four corners of our quality commitment are:
1. Quality Definition
- Quality is an attitude that must reside naturally
in each member of the Envoy team.
- Quality requires us to think; and we will always
think like the customer.
- Quality only exists when we have exceeded customer
expectations.
- Quality adds value, not cost.
2. Respect
- Earning respect is the result of giving respect.
- Respect for our clients and their right to receive
quality service will earn us more clients.
- Respect for our employees will ensure we succeed
as a business.
- Respect for our Alliance partners will generate
quality services for our mutual customers.
- Respect for our industry will allow it to grow.
- Respect for ourselves makes all of the above possible.
3. Knowledge
- Knowledge is the engine that will drive us and
keep us at the forefront of our industry.
- We will constantly require all Envoy employees
and Alliance partners to upgrade their knowledge
of our business and our industry.
4. Effort
- Nothing good comes without effort. We will always go the extra
mile for our clients, employees and Alliance partners.
OUR BUSINESS PHILOSOPHY
Keep it simple by anticipating customer
needs and designing valuable services that meet those
needs.
Be accessible to customers and always have a specific reason to
call them.
Profitability comes from providing value to our clients. They
will gladly pay fair pricing for value received.
Conduct
business in an ethical way.
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